EFFECTIVENESS OF UNION STEWARD TRAINING IN THE PUBLIC SECTOR: RESULTS FROM A MULTIPLE CASE STUDY
JAMES E. MARTIN
DOI: 10.2190/1Y5D-0MKQ-6CHK-5AD1
Abstract
The author explored the effectiveness of training in grievance handling and other aspects of contract administration for senior stewards in six large and small federal governmental agencies. The training was found to contribute to a mutually perceived improvement in union-management relations. However, the evidence in inconclusive with regard to the number of grievances filed and the number of interactions between stewards and supervisors that took place after the training. This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.