Negotiation: The Opposing Sides of Verbal and Nonverbal Communication

Melinda G. Lincoln

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DOI: 10.2190/L278-ETET-3BLG-E9QP

Abstract

Recognizing and understanding the importance of verbal and nonverbal cues in the negotiation process leads to balanced resolution efforts and consensual agreement among conflicting parties. Aligning opposing viewpoints, de-escalating conflicts, and bridging differences become apparent through the effects of nonverbal communication on human emotions reflecting status, power, and influence. Effective negotiation procedures dispel the conveyance of the intended message and the presentation of that message in lessening altercations. The interaction and essential implementation of verbal and non-verbal communication strengthen the success of the negotiation process.

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